Error:

Cause:

Solution:

1) Remove the installed sound device:

a) Click the 'Start' button to display the 'Start' menu.
b) Select 'Settings' and select 'Control Panel'. (The 'Control Panel' window appears.)
c) Double-click the 'System' icon. (The 'System Properties' dialog box appears.)
'System' icon
d) Click the 'Device Manager' tab. (The 'Device Manager' device tree displays the installed devices, including the integral components of the computer's main board and CPU.)
'Device Manager'
e) Click 'View devices by type'.
f) Double-click the 'Sound, video and game controllers' icon. (All installed devices will be listed.)
g) Select the icon representing the installed sound device.
h) Click 'Remove'.
i) Click 'Yes' when prompted as to whether to remove the device.

2) Reinstall the sound device:

a) Click the 'Start' button to display the 'Start' menu.
b) Select 'Settings' and select 'Control Panel'. (The 'Control Panel' window appears.)
c) Double-click the 'Add New Hardware' icon. (The 'Add New Hardware Wizard' appears.)
'Add New Hardware' icon
d) Click 'Next'.
e) Select the 'No' radio button and click 'Next'.
'No' radio button
f) Select 'Sound, video and game controllers'.
'Sound, video and game controllers'
g) Click 'Next'. (A list of available manufacturers and/or models appears.)
h) Select the manufacturer of the device from the 'Manufacturers' list box.
i) Do one of the following:

1] If the correct device model is in the list, select the correct device from the list of device models.
2] If the correct device model is NOT in the list:

a] Click 'Have Disk'. (The 'Install From Disk' dialog box appears.)
b] Type the drive letter and path that contain the drivers for the new hardware in the 'Copy Manufacturer's files from' box and click 'OK'.

j) Click 'Next'.
k) Click 'Finish'. (The 'System Settings Change' dialog box appears.)
l) Click 'Yes' to restart the computer.